• Our English and Chinese customer service hotline is available 24 hours a day.
• Users can also submit a service request through our customized online support portal. Our service coordinator monitors new service requests all the time. Users can track the service progress according to the service order number generated by the system.
• We offer a variety of service models for users to choose from. Users can contact us according to their needs, or let our service personnel regularly check the equipment and solve the problem centrally. Users can also choose both methods. Our technicians provide services either through remote technical software or on site.
• We also have different levels of quality assurance. Users can decide what level of quality assurance they want according to the importance of the equipment or the urgency of the failure.
